Return Policy

Returns for In-Stock Items

Returns are accepted within 14 days of receiving your order. After this period, returns or exchanges are no longer possible.

Return Conditions

The item must be unworn, in its original packaging, and with all tags and labels intact. Please send the product to the return address indicated on the parcel.

For orders within Ukraine, you can use Nova Poshta’s "Easy Return" service.

For international orders, you must arrange the return yourself using any delivery service available in your country.

Refund Process

Once we receive your item, we will inspect its condition within 3 business days and notify you of the outcome via email or messenger. Upon approval, your refund will be processed to your original payment method within 14 calendar days.If an item is found to be used, damaged, or not in its original condition, the refund will be denied. In this case, ownership of the item remains yours, and it will be shipped back to you.

Returns of Pre-Ordered Items (standard size)

Items of proper quality that are made to order are not eligible for return or exchange under the standard return policy (Article 853 of the Civil Code of Ukraine). However, SARAH BERLIN offers the option to return such items under the special conditions outlined below.

If you wish to return an item

If the finished item corresponds to your order and has no defects, but you decide not to keep it for personal reasons, we may accept the return and refund 50% of the item’s price. The remaining 50% is non-refundable and covers the costs of production, materials, and logistics.

Manufacturing Defects

We are committed to fixing any manufacturing defects as quickly as possible and reshipping the item to you.Please report any defects within 3 calendar days of receipt. After this period, the item is considered accepted in good condition.ExceptionsIf a critical and unfixable error has been made on our part (e.g., you received the wrong color), you are entitled to a full return or exchange.

Returns for Corset Items

In accordance with consumer protection regulations (Resolution of the CMU No. 172), corset items of proper quality are non-refundable and cannot be exchanged.

Manufacturing Defects

For In-Stock Items: You are entitled to exchange the item for an identical product of proper quality.

For Pre-Order or Custom-Made Items: We will correct the defect as quickly as possible and reship the item to you. Please notify us of any defects within 3 calendar days of receipt. After this period, the item is considered accepted in good condition.

Exceptions

If a critical and unfixable error has been made on our part (e.g., you received a black corset instead of the white one ordered), you are entitled to a full return or exchange.

Returns & Exchanges for Custom Orders

Items made to your individual measurements and of proper quality are non-refundable and cannot be exchanged.

If the garment does not fit (and it is not our error)In cases where the fit issue is not due to a manufacturing mistake — for example:

Incorrect measurements were provided.

Unique body features were not disclosed.

Weight changes occurred during the tailoring process.

In these instances, any necessary adjustments can be made independently at a local tailor of your choice.

Manufacturing Defects

We are committed to fixing any defects as quickly as possible and resending your item. Please report any issues within 3 calendar days of receiving your order. After this period, the item is considered accepted in good condition.

Exceptions

If a critical error is made on our part that cannot be corrected (for example, the wrong color was used), you have the right to a full return or exchange (pursuant to Art. 853 of the Civil Code of Ukraine).

Return Shipping Costs

The buyer is responsible for all return shipping costs. If the shipping fee is not prepaid, it will be deducted from your total refund amount. Sarah Berlin is not liable for items damaged or lost during transit. All risks associated with shipping are the responsibility of the delivery service.

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